Job Description
Customer Support Rep – Call Center
Call Center
United States
WHAT YOU’LL BE DOING:
- You’ll answer incoming calls and communicate with customers.
- Identifying product concerns, finding anomalies, and helping troubleshoot equipment is the game and we are super good at it.
- Good communication is key, and we’ll teach you how to do it. Don’t be scared, its super fun and a great skill that will help you grow personally and professionally.
- Some agents get to use super cool technology that allows us to see on video what the customer is looking at, we guide them through troubleshooting techniques and help get their equipment working again. How’s that for customer’s service!
- Sometimes we won’t be able to fix it, but that’s okay because we can order them new parts or help them get a discount on a replacement. It’s all about helping other people!
WHAT WE NEED TO SEE:
- We are looking for people who are hungry to learn new things, love people, and want to provide world class customer support.
- 1 year of customer service experience would be nice, but we are super good at training so apply even if you don’t have it.
- You’ll have a computer and two monitors so good typing speed, and a bit of computer savviness is a plus.