Job Description
Customer Support Representative
- Fully Remote
- Remote Worker – N/A
- National IME
Description
- Dane Street is looking for highly motivated candidates to join our team as a Customer Support Representative..
- Dane Street offers an exciting work environment, competitive compensation, and strong growth potential.
- If you have experience working in the tourism or hospitality industry, we are looking for you! We are extraordinarily client-focused, performance driven, and we are excited about the future of our organization!
- A Customer Service Representative is in the center of our critical relationships with our clients, our technical team and our operations teams.
- As a member of our team, you will be responsible for the scheduling and selection of reviewers for referrals received within the Dane Street Network.
Required Education and Experience:
- Bachelor’s Degree preferred.
- 1 year of experience in a Customer Service/Administrative role in a business office environment.
Description of Key Tasks and Responsibilities:
- Schedules IMEs (independent medical examinations) in accordance with Dane Street’s regulatory state guide.
- Physician Schedulers must comply with each client’s special handling, instructions want and needs.
- Understanding of referral types required. Know what each referral type means, ex. initial review, appeals, reconsiderations.
- Schedule reviewers of the appropriate specialty and state license match per state regulations.
- Review upcoming scheduled IMEs and ensure the physicians have all materials needed for the exam(s).
- Make reminder calls to claimants and provide them with IME details.
- Send reminder e-mails to the Reviewers on their assigned cases and the due dates.
- Promptly communicate any changes, delays or other necessary information to clients.
- Other duties as assigned.
Special Skills and Attributes Required:
- Customer service skills and experience.
- Excellent computer skills (Apple Operating System, Google Chrome search engine and Gmail preferred).
- Ability to communicate effectively with remote team members and/or external contacts.
- Excellent negotiation skills.
- Attention to detail.
- Critical thinking.
- The ability to manage time efficiently and to meet specific deadlines.
- Preferred:
- Experience with physician networks, recruitment, medical specialties and terminology, medical claims, medical office, and/or industry knowledge.
- Knowledge of relevant state and federal compliance guidelines.
BENEFITS:
We offer generous Paid Time Off, excellent benefits package and a competitive salary. If you want to work in an exciting, fast-paced environment where you can provide meaningful contributions, then we encourage you to apply.