Job Description
Customer Support Representative
- 8800 Baymeadows Way W, Jacksonville, FL 32256, USA
- Employees can work remotely
- Full-time
Company Description
At Revalize, we build the software and technology that powers sales of manufactured, complex products. Our customers rely on our software to select and sell everything from commercial ovens, to specialized pumps and valves, to grain elevators, and more. We are the global leader in sector-specific software solutions that help manufacturers optimize revenue operations through design applications, engineering simulations, product selection, CPQ, PIM, visualization, and data analytics.
Headquartered in Jacksonville, FL, we serve over 20,000 customers across the globe.
Revalize is a portfolio company of TA Associates and HG.
Job Description
We are looking for a Customer Support Representative to provide superior software application support to our clients. This is a full-time, remote position.
Responsibilities:
- Provide excellent customer service to Revalize customers and teammates through consistent and thoughtful behavior aligned with Revalize values
- Provide support for incoming queries and issues related to the company’s proprietary software solutions
- Identify, evaluate, and prioritize end-user issues to ensure that inquiries are successfully resolved
- Adhere to established customer service and documentation standards
- Solve and respond to support requests and escalate issues as required
- Author, edit, and actively contribute to the improvement of knowledgebase articles, FAQs, and functional documentation related to Revalize proprietary software, processes, and procedures
Qualifications
Required Skills & Abilities
- Previous professional experience working directly with customers to troubleshoot SaaS applications, software and hardware issues (Windows and MAC O/S, internet systems, and networking)
- Ability to be consistently productive while working remotely
- Regular and consistent access to a quiet work area to conduct business over the telephone and/or video calls
- Language proficiency (spoken and written) in English required
- Access to a reliable high speed internet connection for working remotely (minimum 20Mbps download/2 Mbps upload)
- Ability to excel in a high-paced ever-changing environment
Preferred skills and abilities:
- Experience in use of 3D CAD systems strongly preferred
- Working knowledge of Salesforce preferred
- Thorough understanding of networking topologies & protocols preferred
- Mac, iOS, and Android knowledge/experience preferred
- Bachelor’s Degree preferred
Additional Information
All your information will be kept confidential according to EEO guidelines. Qualified applicants will be asked to complete a 30-minute online assessment as a part of your application.