Job Description
Customer Support Representative (work from home)
- REMOTE
- Austin, Texas, United States
- Operations
- Full time
- 2022-03-28
Description
LawnStarter is a marketplace that makes lawn care easy for homeowners while helping small businesses grow and succeed. We’ve raised over $20M in venture funding and are growing fast to revolutionize the $115 Billion lawn care industry. Are you interested in being an integral part of that growth and helping build our team?
What makes these roles awesome:
1 – Team
We believe the most significant part of any work environment is the team. Given this, we have spent a massive amount of time finding humble, hungry, and smart folks that you will get to work with every single day. That’s a huge part of the reason LawnStarter received the best places to work award in 2018, 2019 and 2020 from the Austin-American Statesman.
2 – Growth
We have a small, tight-knit team willing to give responsibility to anyone that is hungry, humble, and smart. You’ll be owning the outcome of your work and helping to shape the future of the business. If you’re hungry for career growth and want to develop your skills, LawnStarter is the place to be.
3 – Startup Environment (Without the Early Stage Risk)
We are generating tens of millions of dollars in revenue per year enabling us to have a close-knit, agile, and fun environment that make startups so alluring with the added benefit of stability. We are backed by some of the leading venture and growth equity funds in the technology space.
What you’ll be doing
- Maintaining a high availability within our phone queues, ready to support our users at a moment’s notice
- Helping to educate and guide users through our app and web interfaces
- Assisting with scheduling, account, billing, and lightweight technical issues
- Identifying and escalating issues to ensure rapid response from the appropriate teams
- Monitoring user sentiment and providing relevant feedback to other teams
What you should have
- Passion for supporting others through a patient and empathetic approach
- Strong problem solving skills
- Strong verbal and written communication skills
- A desire and willingness to improve upon your skills and knowledge, on your own and through the assistance of your manager and peers
What you’ll need
- A reliable headset, webcam, and Windows PC or Apple computer. These are not provided, so you’ll need to supply your own.
- A reliable high-speed internet connection with high uptime, that you can connect to via ethernet (wired connection)
- A quiet, dedicated work environment where you can take calls and attend meetings without distractions or interruptions
Bonus Points
- Experience working in a customer support role, especially over the phone
- Experience working in a call center environment or remotely
- Experience with Zendesk or similar ticketing systems
Additional Details and Requirements
- This will be a full-time hourly position
- Pay range (based on experience): $12 – 16
- Benefits included: Paid vacation, holidays, and sick time. Medical, dental, vision, long/short term disability, life insurance
- Must be a resident of one of the following states: FL, GA, NC, OH, PA, TN, TX, VA
- Must have flexible availability Monday – Friday: 6 am – 10 pm, Saturday – Sunday: 7 am – 6 pm CST
- Great Culture: One of the top places to work in Austin in 2018, 2019, and 2020, and in the US in 2021, we are all about the team. That’s why we have spent a massive amount of time finding humble, passionate, and smart folks that you will get to work with every day.