Job Description
Customer Support Representative
Skopje, Ohrid, Debar Office
Pizza is at the heart of our communities. From birthday parties to gameday potlucks, life’s special moments are bettered by the craftsmanship and tradition found behind local pizzerias’ counters. We’re here to make sure these iconic small businesses serve our communities for generations to come by giving them the digital tools and services commonly found at big chains. Can you imagine what a small mom-and-pop pizza shop could achieve with the resources of Domino’s?
This is an opportunity to step into a Customer Support position in one of the most exciting tech companies in the world, let alone the Macedonian market.
You will be working in a highly competitive environment where you will get the opportunity to learn and collaborate from and with industry experts gives you the chance to continuously grow your professional capabilities while you improve yourself and the team.
We hire and welcome Customer Support Representatives throughout the year.
What you’ll do
The Customer Support Representative is a proven problem solver and that can handle all day-to-day Customer Support responsibilities.
- Manage high volume of inbound and outbound customer and pizzeria calls
- Focus on providing our customers and partners with world class support
- Respond to and create emails for our customer calls based off provided templates
- Provide accurate Slice information to customers and pizzerias as requested
- Appropriately reply to all customer questions and complaints in a timely manner
- Make decisions on when orders should be refunded or the customer should be provided with a promo code
- Willing to work on side projects and follow instruction when asked
- Working hours: three shifts per week (mostly afternoon and night shifts), including weekends and holidays
- This is a full-time position
Who you are:
- Excellent verbal and written English (minimum B2 level)
- Collaborate effectively with team members to solve problems
- Constantly learning new processes as instructed
- Maintain high knowledge of the product and all nuances attached
- Outstanding communication skills
- Friendly and light hearted day-to-day mindset
- Positive, self-motivated attitude with high energy
- Eager to learn and grow in a fast-paced environment
- Team-player attitude
- Able to work in all three shifts.