Job Description
Customer Support Representative
East Hartford, CT 06118
Industry: Administrative/Clerical
Job Number: 191297
Pay Rate: $30-$35 per hour
Job Description
Key Responsibilities:
- Provides day-to-day customer operational support to ensure customer expectations are exceeded; expedites and resolves customer issues.
- Handles the flow of communication and provides feedback between the internal/external Customers and the rest of the Pratt & Whitney team.
- Collaborates on a regular basis with key departments: Operations, Engineering, Quality, Finance, Supply Chain, etc.
- Works with other customer services team member to meet time-sensitive deadlines and solve daily challenges.
- Provide support to the customer account manager by preparing of quotes, order entry, maintenance and other items as requested.
- Conducts weekly open order book reviews.
- Partners closely with finance to resolve invoicing discrepancies that impact accounts receivable.
- Supports standardization and provide suggestions of processes and best practices to provide a world-class customer service strategy, policies, and procedures to ensure smooth business operations.
Job Requirements
Basic Qualifications:
- Bachelor’s degree and a minimum of 8 years of relevant experience; OR a master’s degree with 5years of experience
- 3 years SAP experience with creation and management of orders
Preferred Qualifications:
- 1+ years’ experience working with Microsoft Access
- Previous experience in Maintenance, Repair, and Operations (MRO), Aftermarket, and Sustainment
- Experience working with cross-functional teams.