Job Description
Title: Customer Support Representative (Remote)
Location:
- Ukraine – Remote OK
Job Type: Part-Time
Job Desc:
ABOUT US:
BetterMe is a health & wellness platform providing a tailored holistic approach to well-being. Since 2017, we have been on a mission to create a healthier world for everyone, regardless of age, sex, physical ability, or background. Our goal is to make a healthy lifestyle accessible to everyone so they can achieve long-term health benefits.
YOUR IMPACT:
- Increasing positive company reputation;
- Boosting customer retention;
- Enhancing customer satisfaction level;
- Optimizing company resources through efficient customer retention strategies;
- Resolving customers’ issues and answering questions via emails or calls.
ABOUT YOU:
- English B2 and higher;
- Excellent writing skills;
- Proficient computer skills;
- Quick learner;
- Strong problem-solving and multitasking skills;
- Ability to remain calm and patient in challenging situations;
- Attentive to detail and customer needs;
- Strong sense of responsibility;
- Quick to adapt to changing situations.
WILL BE A PLUS:
- Proven experience in a customer support role;
- Familiarity with customer support software and tools.