About the Role
Title: French Bilingual Customer Support Representative III
Location: Work From Home, Romania
Type: Full Time
Workplace: remote
Category: Billable Operations Agent Work at Home (Romania)
Job Description:
We’re obsessed with growth. From enabling companies to flourish, to helping careers bloom.
SupportNinja was founded in 2015 to help companies solve for scale and connect them with a wider world of talent. Our vision is to show the world a better way to grow by developing the best people, implementing the latest technology, and challenging the status quo.
SupportNinja is a new kind of BPO. Our vision is to show the world a better way to outsource by developing the best people, implementing the latest technology, and challenging the status quo. SupportNinja helps fast-growing tech companies by providing around-the-clock outsourced support, lead generation, customer service and community management.
As a Ninja, you are guaranteed a culture dedicated to our core values: Employee Focused, Always Be Humble, Improve Everyday, Compassionate Candor, and Collectively Bring Joy.
*THIS IS A REMOTE WORK ARRANGEMENT
Start Date: June 17, 2024
Salary: 9,500 RON/gross
Work Schedule: 9:00AM – 5:00PM EST
Work Set Up: Permanent Remote
Type of Contract: Full Time
Equipment Provision: Bring-Your-Own-Device (BYOD)
Employment Benefits: 21 Days Annual Leaves, Medical, Remote Work Allowance (400 lei/month), Meal tickets (40 lei/working day)
Primary Objectives:
To interact with the customers, in French and in English in order to answer questions, resolve support issues, schedule calendar appointments, improve credibility, and nurture relationships.
What does a day in the life of a Customer Service Representative look like?
- Be the first point of contact for candidates and clients through Zendesk, resolving their questions with empathy, care, and professionalism.
- Carefully review background checks and provide accurate responses to candidate and customer questions.
- Resolve background check report issues quickly to ensure we are delivering high quality reports within time deadlines.
- Apply critical thinking and problem-solving skills to resolve candidate and customer questions.
- Work cross functionally with the verification research team for completion of background checks.
- Have fun working individually and as a team in a fast-paced, high volume environment.
- Be a self starter, reliable and able to work remotely and independently from home.
What are the required qualifications of a Customer Service Representative?
- Bilingual in English and French.
- Provide a private home office space with reliable internet connectivity.
- At least 2 years of prior experience as a Customer Service Representative.
- Excellent organizational, time management, and prioritization skills.
- Computer literacy, including knowledge of Google Suite and some Microsoft Office.
- Experience working with a CRM and/or CMS tool (Zendesk) is a plus.
- Excellent written and oral communication skills, with meticulous attention to detail to ensure communications are free of grammatical errors and typos.
- Need to be able to complete a background check successfully.