Job Description
Customer Support Representative (English+German)
POLAND /
CUSTOMER SUPPORT – CUSTOMER SUPPORT /
FULL-TIME
/ REMOTE
Get to Know Us
iDeals is a global B2B SaaS product company recognized as the most highly rated and customer-centric in a secure business collaboration market. Trusted by more than 1,000,000 users from 175,000 companies globally, we are on a mission to create more prosperity in the world by accelerating high-stake business decisions. We achieve this by delivering extremely intuitive and robust software products that help people make impactful decisions with less stress, higher quality, and shorter hours:
iDeals Virtual Data Room: A web-based cloud platform used by companies in a wide range of industries to ensure secure confidential document sharing for online due diligence, fundraising transactions, corporate reporting, licensing, clinical trials, and other business goals.
iDeals Board: A cloud platform with web and mobile applications used by board members, CEOs, executives, and corporate secretaries, to streamline governance and improve high-stake decisions in a fast, secure, and compliant way.
The Role
We are looking for a Customer Support Representative (Middle/Senior) remotely in Poland to join our multinational team delivering the best customer experience. As a passionate service professional, in this role you will work cross-functionally with the Customer Support Team, Supervisor, Head of Customer Support, Quality Control Team, Product Team, Engineering Team, and Billing Team, to maintain solid customer relationships by handling questions and requests with speed and professionalism.
Location: remote from any city in Poland.
Schedule: 5 shifts per week, starting at 8 am / 9 am / 10 am / 11 am. Duration: 8 hours. Weekend shifts: 1-2 per month.
Referral bonus: up to $2000.
What You Will Do
- Process client requests via calls (10%), chats, and emails
- Continuous in-depth study of product and process updates
- Ensure strict confidentiality of client information in accordance with the company’s security policy
- Interact with the engineering and product teams to solve client cases
- Regular information updates based on all support channels, technical, and product changes
- Tasks completion for internal customers
What We Look For
- 2+ years of experience as a Customer Support Specialist (online communications)
- Technical background (experience with tech products is a huge plus)
- German – Fluent in both oral and written (C1)
- English – Fluent in both oral and written (C1)
- Polish – Fluent in both oral and written (C1)
- Strong analytical skills and attention to detail
- Client-focused mindset
- Analytical & operational thinking skills
- Decision-making skills & responsibility
What We Offer
Our people mean a great deal to us, so we will provide you with the benefits, resources and support you need to succeed.
For your work
• Remote-first model with teams distributed globally
• Home office set up budget
• High-end laptop, monitor, and any additional IT equipment needed
• Reimbursement of co-working space expenses
For your well-being
• Medical insurance with flexible coverage
• Compensation for sports, yoga, mental, and other health and wellness-related activities
• Reimbursement of participation in sports competitions
For your growth
• Individual Development Plan based on your career interests
• Unlimited budget for learning and development activities
• Professional and self-development books and subscriptions compensation
• Sponsorship of inspirational events, conferences, and meetups attendance
• iDeals’ support of your passion as a speaker or writer
• Internal growth and internal mobility policies
Extra perks
• Regular off-site company retreats
• Team-building budgets for local meetups
• Monthly Pizza Fridays at global office locations
• Generous internal referral program
• iDeals Surprise Boxes from the People Experience Team