About the Role
Customer Support Representative, I
Albany, New York, United States
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ID: 107029
Job Description
Remote Work: Yes
Overview:
At Zebra, we are a community of innovators who come together to create new ways of working to make everyday life better. United by curiosity and care, we develop dynamic solutions that anticipate our customer’s and partner’s needs and solve their challenges.
Being a part of Zebra Nation means being seen, heard, valued, and respected. Drawing from our diverse perspectives, we collaborate to deliver on our purpose. Here you are a part of a team pushing boundaries to redefine the work of tomorrow for organizations, their employees, and those they serve.
You have opportunities to learn and lead at a forward-thinking company, defining your path to a fulfilling career while channeling your skills toward causes that you care about – locally and globally. We’ve only begun reimaging the future – for our people, our customers, and the world.
Let’s create tomorrow together.
Works under close supervision to answer routine questions regarding company products and services. Responds to customers by following standard scripts and procedures.
Responsibilities:
- Answers initial customer calls and answers routine questions
- Responds to customer concerns by following standard scripts and procedures
- Directs callers to appropriate resources and personnel
- Solves simple customer problems
- Escalates complex questions to more senior representatives
- Documents customer concerns and escalates concerns to appropriate channels in a timely manner
- Demonstrates strong customer service, communication and problem-solving skills
Qualifications:
Required:
- High school or equivalent combination of education and experience
- Local language requirement may apply
Preferred:
- Beginner level skills in Microsoft business applications including Word, Excel and Outlook
- Customer service values/orientation
- Solid professional work behaviors (attendance, teamwork, time management)
- Communication skills (listening, providing clear and concise information, using proper language and grammar)