Love track & field and want a flexible, remote role where you actually talk to your people? This part-time customer support position lets you help athletes, coaches, and fans while working from home.
About FloSports
FloSports is a digital sports media company delivering live events, original series, documentaries, news, and more for underserved and niche sports. Their platforms, including MileSplit and DirectAthletics, power the track & field and cross-country communities with tools, coverage, and data that keep athletes, families, and fans connected. You’ll be joining a team of sports lovers, technologists, and creators united by a shared passion for elevating underrepresented sports.
Schedule
- Part-time, remote role based in the United States
- Average of 20 hours per week, up to a maximum of 30 hours based on seasonal volume
- Flexible schedule including daytime, evening, and weekend shifts
- All work performed from home with expectations to stay responsive during assigned shifts
What You’ll Do
⦁ Provide friendly, timely, and expert-level responses to customer inquiries for MileSplit and DirectAthletics
⦁ Act as the voice of the customer by identifying, documenting, and escalating critical technical issues or outages that impact the user experience
⦁ Listen actively to understand customer challenges, diagnose root causes, and guide users to the best solutions
⦁ Maintain and update customer accounts accurately while following department policies and guidelines
⦁ Consistently meet or exceed individual and team performance metrics related to quality, responsiveness, and customer satisfaction
⦁ Collaborate with supervisors and teammates on projects and tasks that support continuous improvement and team success
What You Need
⦁ Passion for track & field and/or cross-country, with enough knowledge to connect authentically with athletes, coaches, and fans
⦁ At least 1 year of customer service experience, preferably in a role involving direct customer interaction and problem-solving
⦁ Strong written and verbal communication skills with the ability to explain technical issues in clear, simple language
⦁ A proactive, solutions-focused mindset with strong attention to detail
⦁ Sense of urgency and accountability in handling tickets, tasks, and follow-ups
⦁ Strong time management skills and comfort juggling multiple tasks in a remote environment
⦁ Self-motivation and discipline to perform effectively while working from home
⦁ Desire to keep learning—whether that’s new tools, workflows, or sports tech features
Benefits
⦁ Fully remote, part-time role with flexible scheduling
⦁ Opportunity to work at the intersection of technology, media, and sports
⦁ Hands-on experience supporting industry-leading platforms like MileSplit and DirectAthletics
⦁ Join a mission-driven company committed to elevating overlooked sports and communities
⦁ Inclusive culture that values diverse perspectives and uses a blind recruiting process to support fairness in hiring
If you’re ready to turn your love for track & field and your customer support skills into a flexible remote role, this is one to move on.
Happy Hunting,
~Two Chicks…