Bring your passion for sports, gaming, and great customer experiences to Boom Entertainment’s growing support team.
About Boom Entertainment
Boom Entertainment is redefining how fans engage with sports through innovative products like our flagship app Boom Fantasy. Trusted by partners including NBC Sports, Barstool Sports, YES Network, and 8AM Golf, our platforms have powered experiences for over 4 million users. At Boom, we value integrity, curiosity, empathy, reliability, and a relentless focus on quality.
Schedule
- Contract-to-hire (U.S.) or international consultant role (outside the U.S.)
- Initial shift: Sunday–Thursday, 11:00 a.m.–7:00 p.m. ET (with possible changes over time)
- Remote, with schedule flexibility required
Responsibilities
- Provide high-volume live customer support via email and live chat (Zendesk, Intercom)
- Handle inquiries related to contests, gameplay, billing, identity verification, withdrawals, and account issues
- Escalate support requests and critical site issues to appropriate teams for speedy resolution
- Monitor for and report critical site issues to ensure rapid fixes
- Deliver empathetic, professional support in a fast-paced, real-money gaming environment
Requirements
- 2+ years in customer support or operations (sports, tech, or startup experience preferred)
- Proven ability to manage high-stakes, time-sensitive customer inquiries with empathy and professionalism
- Knowledge of sports and sports gaming required; online gaming fraud/payments familiarity preferred
- Experience with Zendesk, Intercom, or other customer support tools
- Strong written communication and collaborative mindset
- Must reside in EST, CST, MST, or PST time zones
- Reliable internet connection
Compensation & Benefits
- U.S.-based: $15/hour or state minimum wage (whichever is higher)
- International: Market-competitive compensation for location and experience
- Contract-to-hire opportunity (U.S.) or consulting role (international)
- Remote work with a team-oriented, growth-driven culture
This role is ideal for sports fans with strong customer support skills who thrive in high-energy environments and want to help shape the future of daily fantasy sports.
Happy Hunting,
~Two Chicks…