If you’ve got dental front-desk instincts and real customer service polish, this role is a solid lane. You’ll be the friendly, steady voice for patients, helping them understand services, get scheduled, and navigate insurance without the runaround.
About CrewBloom
CrewBloom supports client teams with remote professionals across multiple functions. This is a client-based remote role focused on dental customer support and patient coordination.
Schedule
Full-time, remote
(Work hours not listed in the posting)
What You’ll Do
• Engage with customers professionally to answer questions and resolve concerns
• Provide information on dental services, procedures, and general patient inquiries
• Schedule and manage appointments, coordinating with dental staff for efficient booking
• Assist with insurance questions, including verifying coverage and supporting payment flow
• Resolve customer issues quickly and effectively to maintain a strong patient experience
• Build and maintain knowledge of dental products, services, and procedures
• Maintain accurate customer records and document interactions, issues, and resolutions
• Collaborate with dental professionals and admin staff to ensure smooth service delivery
• Participate in team meetings and trainings to stay current on service updates and protocols
What You Need
• Prior customer service experience, preferably in a dental setting
• Knowledge of dental terminology, procedures, and insurance processes
• Strong communication and interpersonal skills
• Strong problem-solving skills and a calm, service-first approach
• Comfort using customer service software and standard office tools
Benefits
• Inclusive, innovative culture
• Professional growth opportunities
• Fast-paced, engaging environment
• Remote flexibility and better work-life balance
If you can keep patients calm, keep the schedule tight, and keep insurance from becoming a soap opera, you’ll do well here.
Happy Hunting,
~Two Chicks…