Job Description
Seasonal Customer Support Specialist
Location: Remote –AZ, UT, WA
Description
Why Were Rad (about us):
Rad Power Bikes, Americas largest e-bike brand, is on a mission to get people riding radical electric bikes that are built for everything and priced for everyone. To support this mission we are seeking a Seasonal Customer Support Specialist to join our team.
Seasonal Customer Support Specialists provide broad support by phone and email to customers all over the country. If you have previously provided customer service in a contact center environment, this role is for you!
The salary for this role is $19.00/hour; however, we consider several factors when extending an offer, including but not limited to, the role and associated responsibilities, a candidates work experience, education/training, and key skills.
Flexibility around scheduling to include weekends and holidays is required. This great role is available for remote, at home work with occasional travel to Seattle, Salt Lake City or Phoenix for training. This role also requires you to have high speed internet with a wired connection, 100mbps download and 25mbps of upload, and to work in a quiet environment that allows you to use a camera for meeting involvement.
Why Youre Rad (about you):
- 2+ years experience in a contact center environment providing customer service via phone, email and chat
- Previously achieved personal KPIs directly related to contact center metrics including Average Calls per day, Average Tickets per day, CSAT, and Average Handle Time
- Current knowledge of contact center applications including soft phones, ticketing programs, CRM systems, virtual AI/manuals, etc. Bonus points for past experience with CXOne, Shopify, NetSuite, Salesforce, Slack, Google Suite and working in a start up environment.
- Proven ability resolving escalated concerns through impeccable communication skills, creative problem solving and general product knowledge with or without the approval of a Supervisor
- Prior experience self-managing quantity and quality of work either in an advanced support role or remote/WFH setting