About the Role
Customer Support Specialist – HST
Location
United States
Employment Type
Full time
Location Type
Remote
Department
Customer Experience
Compensation
- $55K – $60K • Offers Equity • Offers Bonus
About the Role
At Mangomint, our customers are at the heart of everything we do. As a Customer Support Specialist, you’ll play a key role in delivering exceptional service by responding to customer inquiries with speed, accuracy, and empathy. We set high standards for our team because our customers expect nothing less. Joining our dynamic and growing team means you’ll have a direct impact on improving our customers’ everyday experiences. If you’re passionate about helping people, eager to learn, and excited by the fast-paced environment of a thriving start-up, this could be the perfect role for you.
As a Customer Support Specialist at Mangomint, you will:
- Troubleshoot and respond to inquiries from our customers, primarily through chat but also over calls
- Constantly increase your Mangomint product and industry knowledge so you can provide expert-level answers and support
- Collaborate with different teams to identify and resolve technical issues reported by customers
- Document and share frequent customer issues and solutions
- Provide personalized solutions and preemptive follow-ups to ensure customer satisfaction and retention
- Work Monday-Friday, 9 am-6 pm, HST
What We’re Looking For
- A minimum of 1 year experience in a software support position
- The ability to learn incredibly quickly and an “I’ll figure it out” attitude (while also not being afraid to ask questions)
- The ability to work autonomously while also collaborating effectively within a team
- You thrive when tackling complex challenges, even under pressure
- A genuine passion for connecting with people from diverse backgrounds, treating everyone with respect and kindness
- Strong written communication skills*Experience with salons and spas (or beauty & wellness in general) would be a huge plus