Job Description
Customer Support Specialist
Join Our Team as a Customer Support Specialist
Job Description:
Make an impact with a fast-growing tech startup company!
We are hiring a friendly customer support specialist to communicate with our customers and help solve problems. The ideal candidate will have a friendly demeanor and have 2+ years of customer service experience with a strong desire to help people.
You will need to be tech-savvy. Access to a quiet work environment, a smartphone, and a computer with reliable internet access is required. If you are empathetic and enjoy working with people you should apply now. We are looking for someone who can work full-time. Shifts may include nights and weekends.
Responsibilities:
- Answer customer’s questions and find solutions to meet their needs
- Communicate with customers and drivers via phone, text, chat, and email
- Maintain customer and driver satisfaction
- Report technical issues to the engineering team
- Report customer feedback to the management team
- Collaborate with other GoShare staff members
Required Experience:
- Associate’s degree or above preferred, but not mandatory
- 1-2 years of experience in customer service preferred, but not mandatory
Skills/Qualifications:
- Excellent verbal and written communication skills
- Good problem-solving, analytical thinking capabilities, and exceptional attention to details
- Problem-solver
- Ability to listen
- Bilingual a plus
Hours: Full-time, 40 hours per week. Operating hours 5am-9pm PST including weekends
Pay: Competitive salary, 401k, Medical Benefits
Locations: San Diego, CA or Work From Home
Work in our San Diego office or remotely within the USA (preferred states below). If working from home, you must have access to a reliable internet connection and working computer. This role is not eligible for US visa sponsorship.
- Applicants from Alabama, Arizona, California, Colorado, Florida, Georgia, Idaho, Indiana, Maryland, Massachusetts, Michigan, Missouri, New Hampshire, New Jersey, North Carolina, Ohio, Oklahoma, South Carolina, Texas, Virginia preferred.
- Other states are considered on a candidate-by-candidate basis.