Job Description
CUSTOMER SUPPORT SPECIALIST – OATS
Location: Fargo ND
Job Type: Contract
Title: Customer Support Specialist – OATS
Location: Fargo, ND – open to U.S Remote
Scope of this role:
- Respond to compliance tool basic service support inquiries
- Respond to policy-related and program-specific inquiries
- Triage help-related inquiries to redirect to appropriate teams
- Follow workflow to grant tool access
- Follow workflow to grant PowerBI access
- UAT Testing for new feature releases (on a monthly basis)
- Onboard new users into the compliance tool
- Assigning out any new tickets and tagging
- Troubleshoot and provide ideas on issues discovered
Qualifications:
- Knowledge of Microsoft Dynamics CRM is preferred, but not required
- Ability to troubleshoot and escalate as needed
- Must be an independent worker, as working with peers from global time zones
- Technical Support experience, with experience managing high volume of tickets
- Prefer minimum associates degree in Business or related field
- Knowledge of Microsoft Office Suite – Outlook, Word, PowerPoint, OneNote, Excel, Visio
- Strong analytical and problem-solving skills
- High attention to detail
- Must be able to communicate effectively through written and verbal communication in a professional manner
- Ensure adherence to custom business policies and procedures
Hours: CST
- 8-5, with rotating one week 10-7 (about every 1.5 months)
- Lunches need to be taken around meetings