Job Description
Customer Support Specialist
REMOTE
Buenos Aires, Buenos Aires, Argentina
Customer Support – Front Desk (Managed Services)
Full time
85
Description
Teem is looking for a passionate and dedicated Customer Support Specialist You will be part of a dynamic and fast-paced team committed to providing the ultimate patient experience. This position requires strong emotional intelligence, attention to detail, and proficiency in both written and verbal English.
Key Responsibilities:
- Field and manage all inbound and outbound calls in a friendly and professional manner.
- Schedule patient appointments efficiently, ensuring the seamless operation of the medical practice.
- Utilize advanced knowledge in confirming and rescheduling appointments, adhering to excellent record-keeping practices.
- Create a welcoming and comfortable experience for all patients, resolving any issues with empathy and efficiency.
- Assist in bookkeeping tasks, maintaining an accurate and organized record system.
Requirements
- Excellent interpersonal skills and emotional intelligence, with the ability to empathize with and provide solutions for patients.
- Proficiency in written and verbal English communication.
- Detail-oriented and capable of managing multiple tasks in a fast-paced environment.
- Experience in scheduling or similar administrative roles is preferred.
- Strong problem-solving skills and the ability to adapt to changing circumstances.
- Advanced knowledge of confirming and rescheduling appointments, as well as record-keeping practices
- Bookkeeping skills.
- Experience with social media platforms is a plus.