Job Description
Customer Support Specialist
Ukraine, Remote
Come for the mission. Stay for the experience.
Let’s keep things simple: we are an unbelievably talented, hard-working, and compassionate team driving towards a mission that impacts a huge amount of people who use Healthcare benefits in the US.
Healthcare benefits are complex, underutilized and a mystery for most users in the USA. We’re removing that complexity.
Our industry-leading technology solution puts a simplified benefits experience in the hands of users, saving them time and money. Since the start of the pandemic, we’ve created a COVID-19 resource center, helped members find testing and care, and made it even simpler to get telemedicine and mental health support to employees.
Your impact.
- As the Healthcare Concierge (HCC) you will be responsible for processing the members’ requests (tickets). The highest priority is to deliver the quality product, fully inform members about their benefits and the best ways to use them within the shortest time possible.
- Interact with members via telephone and chat to assist and support an appropriate level of care. This may include making outbound calls to members and/or providers to assist in scheduling appointments, closing gaps in care.
- Search for doctors, clinics and other healthcare facilities that suit the members’ needs most accurately. Conduct further communication with the providers.
- Partner with your leadership team, the practice administrative or clinical staff to determine the best strategies to support the practice and our members.
- Provide WOW-experience and care to HealthJoy’s American customer base.
Your experience and expected skill-set:
- Experience 6+ months
- Experience in the Customer Support/Service field would be a plus
- Proficiency in English language (Upper-Intermediate+ level)
- Strong critical thinking skills (ask questions, gather relevant information, think through solutions and conclusions)
- Ability to adapt to frequent change
- Exceptional communication skills (understands and leverages the most effective channels for communicating with others (internally and externally)
- High level of Empathy (presented in daily interactions with customers and peers)
- Good computer literacy skills in Office Suite and Google Programs
- Ability to work sufficiency both individually and as part of the team
- Solid level of Accountability (follows through on commitments, take responsibility for work, and delivers work on time)