Job Description
Customer Support Specialist
Req #16805
Mexico
Job Description
Location:Work is what you do, not where you go.For this role, we are open to remote work and can hire anywhere in Mexico, provided internet connection service is stable, provided you have a stable internet connection.
About the opportunity
Provide consistent quality of customer service and support on Ceridian HCM’s products and services. You will be responsible for handling inbound calls/emails in a fast-paced call centre environment.
What’s in it for you
- Encouragement to be the best version of yourself at and away from work:
- YOUnity diversity and inclusion programs.
- Amazing time away from work programs.
- Support for your total well-being through our Live Well, Work Well programs targeting all aspects of your life.
- Recognition for your contributions through excellent pay, perks, and rewards.
- Giving where you’re living: volunteer days, Ceridian sponsored events, and our very own charity, Ceridian Cares.
- Opportunities to fuel your career growth through numerous internal and external programs and events.
Skills and experience we value
- Strong Spanish Verbal and Written Communication Skills.
- Active Listening Skills.
- Extensive Customer Service Experience.
- Ability to Multitask.
- Results-oriented driven.
- Problem-Solving Skills.
- Familiarity with computers and telephony etiquette.
- Flexibility and adaptability to work in a fast-paced environment.
- Exhibiting patience and confidence.
- People/Culture sensitivity.
- Advanced soft skills; Exactness, Positivity, Empathy and Common Sense.
- Ability to handle escalated/difficult situations.
- 2 + years experience in call center experience.
What would make you really stand out
- Handling, with consistent quality, inbound calls/emails in a fast-paced call centre environment.
- Capacity to work flexible working hours.
- Be an effective, active, and engaged team member.
- Quality interactions; all day/every day.