Job Description
Customer Support Specialist
POST NUMBER: 388024
Lynn, MA, US On-Site
Consumer Services
$ 18.50 – 22.00 hourly
contractor
Vaco Boston has partnered with our client to help fill an inbound Customer Service role.
Location: Training is onsite for 6-10 weeks in Lynn, MA then remote – CANDIDATES MUST BE LOCAL TO MASSACHUSETTS/NH
Pay: $18.50/hour for first 6 months, increase in pay plus benefits when perm
- Great personal skills
- Call Center experience
- Attention to detail
Responsibilities:
Serves as first line of response for a high volume of inbound calls with varying degree of complexity.
This role includes the following:
- Must maintain a detailed knowledge of basic products, services, policies, procedures, maintenance and regulatory requirements. Is able to handle a diverse array of complex customer situations with minimal supervisory assistance by making sound decisions that minimize risk to client and customer.
- Actively listens to determine full extent of customer’s needs while appropriately applying different approaches to affect desired outcome.
- Ensures effective customer communication by utilizing superior verbal and written skills.
- Must be able to handle basic customer complaints and problems with minimal assistance. Is able to recognize personal limitations in an acceptable time frame and initiate requests for assistance to appropriate personnel as needed.
- Responsible for achieving entry level sales and service standards as set forth by senior management.
Requirements:
Education and Experience:
- Associate’s Degree or related knowledge/skills base gained through experience preferred.
- Customer Service background preferred.
- Call Center experience preferred
- Service and sales background a plus
- PC and data entry skills required
- Proven previous job stability a must
Skills/Knowledge:
- Excellent written communication skills
- Excellent verbal and listening skills including good grammar, tone of voice and diction
- Ability to work effectively with others in a diverse population
- Punctuality and consistent work attendance is required
- Bilingual a plus