Help shape the future of child care access. KinderSystems is seeking a dedicated Customer Support Specialist to deliver first-class technical and client support to agencies, providers, and families nationwide.
About KinderSystems
KinderSystems is the leading provider of subsidy management SaaS solutions for state agencies, Head Start programs, and child care providers. Our software streamlines operations, ensures compliance with government regulations, and supports equitable access to high-quality child care for all families.
Schedule
- Full-time, remote (U.S. only)
- Support Center hours: 7:00 AM – 1:00 AM EST
- Flexibility required for the first four weeks of training (between 7:00–9:00 AM CST start)
- Occasional on-call, evening, or weekend hours may be required
Responsibilities
- Answer customer inquiries via phone, email, and chat in a fast-paced environment
- Document and process claims accurately in company systems
- Train end users on KinderSystems products and features
- Ensure first-call resolution through effective troubleshooting and call handling
- Escalate complex issues to management as appropriate
- Maintain up-to-date knowledge through meetings and training
- Uphold confidentiality and compliance standards at all times
- Occasional travel for conferences or client visits
Requirements
- Bilingual skills (written and verbal) preferred
- Experience in SaaS customer support or call centers strongly preferred
- Child care industry or subsidized child care program experience is a plus
- Proficiency with Microsoft Word, Outlook, and Excel required
- Familiarity with CRMs; KinderSystems software experience is a huge plus
- Strong troubleshooting skills and ability to handle client concerns with professionalism
- At least three years of technical writing, training, or education experience preferred
- Dedicated home office environment, free from noise and interruption
- Must be legally authorized to work in the U.S. without sponsorship
Benefits
- $20/hour starting pay (depending on experience)
- Health, vision, and dental insurance (effective the first of the month after start date)
- 401(k) with company match
- Paid company holidays and generous PTO
- Supportive, mission-driven team culture focused on improving the child care industry
Be part of a team that’s making high-quality child care more accessible for families across the country.
Happy Hunting,
~Two Chicks…