Help employees make the most of their health and lifestyle benefits! NFP, an Aon company, is hiring a Customer Support Specialist to deliver outstanding service to participants, clients, and brokers for Flexible Spending Accounts (FSA), Health Reimbursement Arrangements (HRA), Health Savings Accounts (HSA), Lifestyle Accounts, and commuter benefits.
About NFP
NFP is a multiple Best Places to Work award winner in Business Insurance. As consultative advisors and problem-solvers, we help companies and individuals worldwide manage risk, workforce needs, retirement planning, and wealth solutions. This role supports American Benefits Group (ABG), a leading third-party administrator specializing in pre-tax benefit account management. Our mission: make benefits easy to understand, easy to use, and backed by compassionate service.
Schedule
- Full-time, Monday–Friday, 8:30 AM – 5:30 PM EST
- 100% remote with secure home office requirements
- Reliable high-speed internet and a private workspace required
What You’ll Do
- Answer participant and client inquiries via phone and email with professionalism
- Assist with eligibility, claims, reimbursements, and account navigation
- Provide first-tier technical support for the online portal
- Process account transactions, claims, and updates accurately
- Maintain compliance with regulations, confidentiality, and privacy standards
- Support onboarding of new clients and participants
- Build strong, empathetic relationships with participants and brokers
What You Need
- Associate’s degree or equivalent work experience preferred
- 1–3 years of customer service experience required
- Experience with IRS Section 125 benefit plans, benefits administration, insurance, or financial services strongly preferred
- Strong verbal and written communication skills
- Ability to multitask, prioritize, and problem-solve in a fast-paced environment
- Proficiency with Microsoft Excel, Word, and Outlook
- High attention to detail and accuracy
Competencies
- Exceptional customer focus and interpersonal skills
- Professionalism, integrity, and sound judgment
- Adaptability and flexibility in changing situations
- Strong organizational and follow-up abilities
- Ability to work independently and in a team
Benefits
- Competitive salary ($43,000–$48,000 base, plus potential incentives)
- Paid time off and holidays
- 401(k) with employer match
- Comprehensive health and wellness programs
- Exclusive employee discount programs
- PeopleFirst culture that values long-term relationships and employee growth
Join a team where your work directly improves the benefits experience for thousands of people across the U.S.
NFP and You… Better Together.
Happy Hunting,
~Two Chicks…