About the Role
Title: Customer Support Specialist II
Location: TX-Allen
Job Description:
Full-time
Employee Status: Regular
Role Type: Home
Job Posting – Salary Range: $30,509 – $50,848
Department: Customer Service
Flexible Time Off: 15 Days
Schedule: Full Time
Company Description
Experian is a global data and technology company, powering opportunities for people and businesses around the world. We help to redefine lending practices, uncover and prevent fraud, simplify healthcare, create marketing solutions, and gain deeper insights into the automotive market, all using our unique combination of data, analytics and software. We also assist millions of people to work towards their financial goals and help them save time and money.
We operate across a range of markets, from financial services to healthcare, automotive, agribusiness, insurance, and many more industry segments.
We invest in people and new advanced technologies to unlock the power of data. As a FTSE 100 Index company listed on the London Stock Exchange (EXPN), we have a team of 22,500 people across 32 countries. Our corporate headquarters are in Dublin, Ireland. Learn more at experianplc.com
Job Description
Experian Customer Care organization’s purpose is to support our ever-growing population of customers by providing top-notch customer service and technical support assistance. We unlock the power of data to help create opportunities for consumers, businesses, and society during life’s big moments – from buying a home or car, to sending a child to college, to growing a business exponentially. You are passionate about providing excellent customer service, can interpret consumers’ written or verbal grievances or disputes. The Customer Care Specialists will report to the Supervisor, Customer Care and work remotely in Allen, TX.
You’ll have opportunity to:
- Take In-Bound calls to assist with credit-related memberships, services, and product offerings; and advocate for solutions that will help consumers improve their creditworthiness.
- Help consumers understand credit bureau processes and educate them on appropriate steps to request corrections.
- Receive customer requests for assistance; identify support needed, and either help or forward requests to the appropriate functional area.
- You will handle escalated customer issues.
Qualifications
- You have high-speed internet service (minimum 25 mbps download/ 5 mbps upload). You can test your home internet speed by using this link
- Training will be remote so you will be on camera using your computer’s webcam.
- You have experience interpreting and responding to customer requests and can put yourself in the mind of the customer.
Requirements:
- High School Diploma or GED.
- At least one year of customer service experience.
- You are comfortable using a computer to perform operations.
- Can pass a criminal background check, employment verification, education verification, credit check and a drug screen.
- Stay up to date with industry trends.