Job Description
Customer Support Specialist III
(Remote)
Department: Loyalty Services
Employment Type: Full Time
Location: Las Vegas, Nevada – FinTech Innovation Center (Amigo)
Do you want to be part of the best team in the casino technology industry? Everi is looking for a Customer Service Specialist III to be part of our amazing team. You will have the opportunity to work with a variety of customers and use your expert relationship-building skills to provide world-class service.
What You’ll Be Doing?
- Provides technical support to all customers via trouble tickets, telephone, and email.
- Investigates and resolves software and hardware problems for users and issues trouble ticket reporting on all other problems.
- Provides exceptional customer support with a high degree of product knowledge.
- Serves as level 2 point of escalation for urgent customer issues.
- Works with product teams on support projects focusing on quality and productivity improvement.
- Works with development teams in performing product analysis identifying trends and market demands; recommends product enhancements.
- Assists with developing and maintaining processes, procedures, and customer-related documentation.
Skills, Knowledge, & Expertise Needed to do the Job:
Qualifications
- Superior customer service skills
- Self-motivated, 100% remote position
- Excellent communication
- Attention to detail
- Mobile application support
Nice to have’s:
- Proficient in Microsoft Office applications, especially Word, Outlook, and Excel.
- In-depth proficiency in software and application troubleshooting.
Benefits & Perks
- A great company that is focused on team building, and career pathing for its team!
- Join a team that is innovative, friendly, and customer-focused!
- Great employee benefits package – Health, Dental, Vision, 401k match, and more! (Full benefits start on the first of the month after hire)
- 11 company holidays and enjoy Discretionary Time Off – no “banking” hours before you can take a day off. You simply enter the request when you need it!
- Voted not only as a Top Workplace in Las Vegas and Austin, but nationally recognized as a Top Workplace in the USA! You’ll see why!