About the Role
Title: Customer Support Specialist (Incident Resolution)
Location: Remote Morocco
Job Description:
We are looking to hire an Incident Resolution Manager, who will resolve retail and corporate problems of our clients in an effective way.
Job Responsibilities:
- rapid and effective resolution of both retail and corporate clients’ problems, sent to you as requests through the CRM system;
- advising clients on all matters concerning bookings and our product;
- communication with suppliers, hotels and clients by email and phone;
- working in CRM systems and with our internal databases.
Requirements
- knowledge of English on at least Upper Intermediate level (both spoken and written);
- kindness, stress-resistance, politeness and responsibility;
- ability to learn quickly and be results-focused;
- a functioning computer and microphone;
- knowledge of the travel business and booking systems;
- knowledge of German/Spanish/French/Italian on at least B2 level (as an advantage);