Help families connect with loved ones through simple, meaningful technology.
About Skylight
Skylight is a profitable, bootstrapped technology startup with offices in Los Angeles and San Francisco. We create simple, beloved consumer products—like Skylight Frame and Skylight Calendar—that connect families around the world. With $180M+ in annual revenue and millions of customers, our mission is to bring more smiles into homes every day.
Schedule
- 6-month contracted role with potential to transition into an ongoing part-time position
- 16–29 hours/week, shifts in 4- or 8-hour blocks between 8 AM–8 PM EST, 7 days/week
- Must be available during peak seasons (May, November–January) and December 21–27
- In-person interview required on September 12 or 13, and full-day in-person training on October 1
- Must reside in the Greater Pittsburgh, PA region
Responsibilities
- Deliver high-quality customer support for Skylight Calendar via email, phone, and chat
- Resolve inquiries with empathy, professionalism, and product expertise
- Guide customers through setup, troubleshooting, and usage
- Collaborate with team members to improve service processes
- Maintain accurate records in CRM (Zendesk)
Requirements
- 2+ years of high-volume customer service experience
- Strong written and verbal communication skills
- Proficiency with CRM tools (Zendesk or similar)
- Ability to master new technology quickly and work autonomously
- Excellent organizational skills and time management
- Reliable Wi-Fi connection
- Availability for required interview and training dates
Nice to Have
- Experience with DTC or e-commerce brands
- Technical support background for connected devices
Benefits
- Pay: $20/hour
- 2 weeks accrued PTO (based on 29-hour/week schedule) + 2 weeks unpaid leave annually
- Loaned laptop and Skylight Calendar provided
Bring your empathy, problem-solving skills, and tech savvy to a role that truly makes a difference for families.
Happy Hunting,
~Two Chicks…