If you want a real remote support role that pays well, values your brain, and sits at the heart of healthcare + AI, this is it. Join a team where your troubleshooting skills, empathy, and speed directly shape how clinicians and patients experience cutting-edge technology.
About Abridge
Abridge is a healthcare AI company founded in 2018 with one mission: power deeper understanding in healthcare. Their platform turns patient–clinician conversations into structured clinical notes in real time, deeply integrated with EMRs so clinicians can focus on patients instead of paperwork. As early pioneers in generative AI for healthcare, Abridge is setting the standard for responsible, auditable AI, mapping every summary back to ground truth so providers can trust, verify, and move faster. The team includes MDs, AI scientists, engineers, and creatives working together to make care make more sense.
Schedule
- Full-time, remote role within the United States
- Monday–Friday, 8:00 a.m. – 5:00 p.m. EST
- Hourly role with market-based pay: approximately $41.00–$48.00 per hour depending on geographic tier and experience
- Position includes equity in addition to hourly compensation
What You’ll Do
⦁ Support Abridge users every day by providing timely, accurate help with troubleshooting issues and answering product questions
⦁ Communicate clearly through Abridge’s CRM/ticketing tools, tracking all contacts and resolutions for analysis and continuous improvement
⦁ Surface user pain points and patterns to product and operations teams, advocating for a better, smoother customer experience
⦁ Dig into complex issues with curiosity, following problems through to full resolution instead of “good enough”
⦁ Set and uphold a high bar for customer experience for both enterprise health system users and individual customers
What You Need
⦁ At least 2 years of experience as Tier 1 or Lead in a customer support role, ideally in a technology-focused environment
⦁ Strong spoken and written communication skills, with the ability to explain technical troubleshooting steps in plain, easy-to-follow language
⦁ High level of organization and attention to detail with comfort managing multiple priorities at once
⦁ Results-driven mindset with the ability to work quickly without sacrificing quality
⦁ Comfort working in a fast-paced, changing environment and “rolling with the punches” as the product evolves
⦁ Strong computer skills and ease with learning new tools and systems
⦁ Bonus: experience in healthcare, privacy/security-heavy environments, or CRM/ticketing systems with rigorous tracking
Benefits
⦁ Competitive hourly pay: approximately $41.00–$48.00 per hour based on market and experience
⦁ Equity offers for full-time employees
⦁ 14 paid holidays plus flexible PTO for salaried roles and accrued time off for hourly employees
⦁ Comprehensive medical, dental, and vision coverage for you and your family
⦁ Generous HSA contributions when enrolled in a qualifying plan
⦁ Paid parental leave and family-forming benefits
⦁ 401(k) with company matching
⦁ Personal device allowance and access to pre-tax FSA and commuter benefits
⦁ Monthly “lifestyle wallet” funds for fitness, coworking, professional development, and more
⦁ Robust mental health support, including therapy and coaching
⦁ Paid sabbatical leave after 5 years of employment
⦁ Inclusive, mission-driven culture where ownership, impact, and empathy are core expectations
If you’re ready to bring your support skills into a high-growth, AI-powered healthcare company where your work actually moves the needle, this is your moment to jump.
Happy Hunting,
~Two Chicks…