If you’re great at keeping your cool while juggling tickets, calls, and escalations, Wheel needs you in the mix. You’ll handle Tier 2 support that directly impacts patients, clinicians, and pharmacy partners, so your problem-solving will actually matter.
About Wheel
Wheel is a virtual care platform helping innovative companies deliver high quality care at scale. Their solutions include configurable virtual care programs, a consumer facing experience, and access to a nationwide clinician network. The mission is to modernize healthcare delivery and make virtual care work better for everyone involved.
Schedule
- Remote (USA)
- Preferred locations: Austin, Bay Area, Seattle, Chicago, Atlanta, Boston, New York City, Denver
- Shift: 12:00pm–9:00pm CST, Friday–Tuesday
- Role open through March 31, 2026
- Deadline to apply: March 30, 2026 at 2:00 AM CDT
- No sponsorship available
What You’ll Do
- Triage and respond to Tier 2 Zendesk tickets within SLA guidelines
- Answer incoming calls from clients, patients, and pharmacies
- Troubleshoot more complex technical issues and handle sensitive situations
- De-escalate issues and problem solve in real time
- Escalate tickets beyond Tier 2 when needed
- Work cross functionally with other teams to resolve issues
- Vet and submit Jira tickets for Engineering and Operations
What You Need
- 2–5 years of customer support experience in a high-volume, fast-paced environment
- Zendesk experience (required)
- Strong empathy, patience, and ability to build trust with customers
- Clear verbal and written communication skills
- Experience managing escalations
- Healthcare support experience (nice to have)
Benefits
- $22–$25 per hour (final pay varies by experience, location, and role scope)
- Medical, dental, and vision insurance
- Life insurance and short and long term disability
- 401(k) match
- Flexible PTO
- Parental leave
- Stock options
- Additional programs and perks
The deadline is set, so if you’re a Zendesk pro who can handle Tier 2 heat without losing your humanity, this is your window.
Bring your calm, your clarity, and your problem-solving instincts, and help virtual care run smoother for the people who rely on it.
Happy Hunting,
~Two Chicks…