Join a fast-moving support team where your calm, clear communication can turn frustrated customers into loyal ones. If you like troubleshooting, explaining complex stuff in plain English, and keeping service consistent across every channel, this role has your name on it.
About 8am
8am (formerly AffiniPay) is a professional business platform that helps legal, accounting, and other client-focused professionals run stronger, more profitable businesses. Founded in 2005, it serves over 250,000 professionals across the U.S. and has been recognized on the Inc. 5000 list for 13 years in a row. The company emphasizes continuous learning, community, wellness, and a “find a way” culture.
Schedule
Remote (U.S.). Inbound support calls are required daily, with support handled through phone, email, and ticketing. This is a non-exempt role eligible for overtime.
What You’ll Do
- Answer inbound customer support calls and provide product troubleshooting and support
- Respond to customer inquiries via email, phone, and ticketing system in a timely manner
- Deliver consistent, reliable service through every interaction
- Stay up to date on new product releases and updates
- Investigate customer-reported issues, document findings, and outline steps to reproduce
- Educate customers on using MyCase, LawPay, and CPACharge products
- Handle other duties as assigned
What You Need
- Bachelor’s degree
- 2+ years of customer support experience
- Strong written and verbal communication with a professional, friendly presence
- Ability to stay composed and solution-focused in difficult situations
- Comfort with Windows and common tools like Word, Excel, and PowerPoint (or similar)
- Demonstrated experience using AI tools to improve workflows, decision-making, or innovation
- Ability to reliably handle inbound support calls daily
Benefits
- Pay range: $20–$27 per hour (non-exempt, overtime eligible)
- Health insurance options, including a 100% company-paid HDHP plan for employees
- Competitive package with bonuses, equity options, and 401(k) match
- Flexible Time Off, paid holidays, and parental leave
- Wellness stipends, mental health support, and one-on-one nutrition coaching
- Learning and development resources, professional development funds, and leadership programs
- Volunteer time off, charitable matching, and team engagement events
If you’re ready to step into a role with real growth and a company that’s scaling, don’t wait too long.
Bring your customer-first mindset and problem-solving brain, and let’s get you in the running.
Happy Hunting,
~Two Chicks…