Support professionals who rely on LawPay, MyCase, and CPACharge by solving payment and product issues with speed and clarity. If you’re strong on calls, sharp in tickets, and calm under pressure, this role fits.
About 8am
8am (formerly AffiniPay) is a professional business platform serving legal, accounting, and other client-focused professionals. Founded in 2005, 250,000+ professionals across the U.S. use its products to run stronger businesses.
Schedule
- Remote (U.S.)
- Inbound support calls daily plus email and ticketing support
- Non-exempt role; overtime eligible
- Pay range: $20–$27 per hour
What You’ll Do
- Answer inbound customer support calls and troubleshoot product issues
- Respond to customer inquiries via email, phone, and support ticketing system
- Investigate customer-reported issues and document steps to reproduce
- Educate customers on using MyCase, LawPay, and CPACharge
- Stay current on new product releases
- Document issues and support resolution workflows
- Complete additional assigned duties as needed
What You Need
- Bachelor’s degree
- 2+ years in a customer support role
- Strong written and verbal communication skills
- Professionalism, integrity, and strong customer care instincts
- Ability to handle difficult situations positively
- Strong time management and teamwork skills
- Working knowledge of Windows and common office tools (Word, Excel, PowerPoint)
- Experience using AI tools to improve workflows or decision-making
Benefits
- Medical, dental, and vision plans (includes a 100% company-paid HDHP plan for employees)
- Annual bonuses, equity options, and 401(k) match
- Flexible time off, paid holidays, and parental leave
- Wellness stipends, mental health support, and nutrition coaching
- Learning and development programs and professional development funds
- Volunteer time off and charitable matching gifts
- Virtual and in-person team events and recognition programs
If you want a support role with better pay and real growth in payments and SaaS, apply while it’s open.
Happy Hunting,
~Two Chicks…