Join a fast-growing health tech company that’s transforming the way clinicians and patients connect. If you’re passionate about helping people and thrive in fast-paced environments, this role gives you the chance to make a real impact.
About Abridge
Founded in 2018, Abridge is on a mission to power deeper understanding in healthcare. Our AI platform helps clinicians spend more time with patients by transforming medical conversations into real-time, structured clinical notes. With a team of MDs, PhDs, technologists, and creatives, we’re setting the standard for responsible AI in healthcare.
Schedule
- Full-time, remote position
- Monday through Friday, 12:00 PM – 9:00 PM EST
- Based in San Francisco (Remote flexibility across U.S. time zones)
What You’ll Do
- Deliver timely, thoughtful support to Abridge users by troubleshooting issues and answering questions
- Provide actionable feedback to product and operations teams to improve the user experience
- Use CRM tools to track communications, analyze data, and ensure smooth resolution of support requests
- Solve complex challenges with curiosity and accuracy
What You Need
- 2+ years in a Tier 1 or Lead Customer Support role (tech-focused preferred)
- Strong written and verbal communication skills with the ability to explain technical issues simply
- Excellent organizational skills with proven ability to juggle multiple priorities
- Results-driven mindset with the ability to work quickly and effectively in a fast-paced environment
- Strong computer skills and comfort with CRM/ticketing systems
Benefits
- Competitive hourly pay: $41–$48/hour depending on location
- Medical, dental, and vision insurance (100% premium coverage for you, 75% for dependents)
- 16 weeks paid parental leave
- 401(k) with company matching
- Flexible PTO, 13 paid holidays, and sabbatical leave after 5 years
- Learning and development budget for coaching, courses, and conferences
- Equity grants for full-time employees
Take the next step in your career and help redefine how healthcare conversations are understood.
Make an impact. Grow with purpose.
Happy Hunting,
~Two Chicks…