Be the first line of support for providers and borrowers while helping shape the future of patient financing. Cherry is seeking high-performing Customer Support Specialists ready to deliver exceptional service in a fast-growing fintech environment.
About Cherry
Founded in 2019, Cherry is one of the fastest-growing fintech companies in healthcare. Its Buy Now, Pay Later solution helps medical practices—dentists, aesthetics, veterinarians, and more—offer affordable financing so patients can access the care they need. Led by Stanford entrepreneurs with a successful prior exit and backed by top investors like Kleiner Perkins and DCM, Cherry is scaling rapidly and building a best-in-class team.
Schedule
- Full-time, remote role
- Flexibility required (weekends and some holidays)
- Fully remote with summer and winter company retreats
Compensation
- $75,000 base salary
- $25,000 on-target bonus (monthly commission payouts)
- Generous equity grant
What You’ll Do
- Provide customer support with a focus on one-call resolution
- Handle a high volume of inbound/outbound calls, live chats, texts, and emails
- Assist providers and borrowers with account inquiries and solutions
- Accurately document interactions and account-level issues
- De-escalate sensitive situations with professionalism and empathy
- Partner with management to improve processes and strategies company-wide
- Contribute to Cherry’s startup culture with continuous improvement and collaboration across departments
What You Need
- 1+ year of customer support experience
- Experience with consumer lending or financial products preferred
- Strong multitasking skills and ability to de-escalate across multiple communication channels
- Exceptional attention to detail, organization, and task prioritization
- Proficiency in Excel or Google Sheets preferred
- Excellent written and verbal communication skills
- Strong work ethic and ability to thrive in a fast-paced startup environment
- College degree desired; high school diploma or GED required
Benefits
- Medical, vision, and dental coverage
- Fully remote environment with retreats for team connection
- Growth opportunities in a high-performance, mission-driven fintech
Help expand access to medical care while building a career in fintech.
Step into a role where your skills directly impact patients, providers, and Cherry’s continued growth.
Happy Hunting,
~Two Chicks…