Job Description
Remote Customer Support – Thai – Digital Music Service (3431)
Remote – Philippines
Join The Mods – New Mods /
Contractor
Do you have a Chat/Messaging – Customer Support background?
Do you enjoy working remotely and flexible schedules?
Apply for this opportunity today!
ModSquad has partnered with a top music streaming service and we are currently seeking music-lovers that want to join our team. We are looking for experienced Customer Support Representatives who are passionate about providing world-class support in an enjoyable online environment. This is an established and long-term project with an incredibly strong internal support system and highly interactive orientation program.
As a member of this team, you will respond to customer inquiries via inbound messages in Thai and English.
Commitment:
- 25 hours per week (8 hours required over Saturday and/or Sunday)
- 90 days
Qualified applicants will need to have a language assessment in Thai and English, to ensure adequate proficiency.
Orientation specifics (all times Pacific):
- Training: 3 days, 4 AM – 1 PM
- Nesting: 15 days, 4 AM – 1 PM
- Production: Daily, 6 AM – 8 PM. At least 8 hours required over Saturday and/or Sunday
What We Are Looking For:
- Experience with simultaneously handling 3-5+ incoming messages
- Ability to quickly identify any and all issues the customer may have
- Ability to maintain high engagement with both the project and customers
- Someone who wants to help the customer, not just move to the next one
- People driven to do more for the customer and exercise good judgement in their favor when the opportunity presents itself
- Professional/business level proficiency in Thai and English