About the Role
Title: (Cybersecurity) Technical Support Consultant (Ecuador)
Location: Remote Remote EC
Job Description:
Are you passionate about making a meaningful impact in the ever-evolving landscape of cybersecurity?
Join our Technical Support Consultant team today and help us in this critical mission of safeguarding businesses and individuals from the relentless threats of the digital age.
Thrive in a multicultural and multilingual environment while enjoying your home office. Unlock your potential by mastering new skills and achieving challenging goals with our People First management approach.
Excited? Let’s see what it takes ??
What you will do:
- Act as the initial point of contact for customers, addressing inquiries, technical issues, and requests promptly and professionally
- Identify and classify email phishing
- Monitor and manage the ticketing system, ensuring all customer interactions are tracked and resolved efficiently while adhering to SLA’s
- Provide expert guidance and troubleshooting to customers, guiding them through technical processes and resolving issues to their satisfaction
- Assist in documenting customer interactions and common solutions to improve knowledge sharing within the team
- Collaborate with T2 and SOC Analysts to contribute to cybersecurity incident management
What you need to succeed in this role:
- Excellent English language (at least C1 for both spoken and written)
- Knowledge of cybersecurity concepts and email phishing
- Experience in technical / customer support (preferably in the cybersecurity field)
- Strong troubleshooting skills
- Customer-oriented and responsible attitude
- Personal laptop or computer (at least 8Gb of RAM) and a stable internet connection (minimum 50 Mbps-download and 40 Mbps-upload)
Will be a great plus:
- Experience with Zendesk or similar CRM systems (Salesforce)
- Technical background