About the Role
Data Entry Clerk
CHESTERFIELD, MO
Worksite Remote
Job Type Permanent
Pay Rate $41,000.00 – $41,000.00 / Yearly
Description
This job’s time zone is Central.
We are on the lookout for a meticulous Data Entry Clerk based in Chesterfield, Missouri. As part of our team, you will be tasked with supporting patients and doctors in matters related to insurance benefits, payments, reimbursements, denials, and inquiries. You will also be responsible for order entry, change orders, tracking shipments, and maintaining logs and records.
This role offers an exciting opportunity to work remotely and be an integral part of our team.
Responsibilities:
Provide dedicated, personalized support over the phone and via online portal.
Investigate and answer questions regarding insurance benefits, including information about coverage and out-of-pocket costs.
Collaborate with patients and doctors to assist with issues related to payments, reimbursements, payment denials, and appeals.
Make outbound calls to customers for additional information.
Assist with prior authorization and medical necessity processes.
Conduct comprehensive searches for alternate reimbursement resources, such as state and federal assistance programs, and provide enrollment assistance for qualified patients.
Respond to inquiries from customers, sales representatives, and business partners in a timely, courteous, and professional manner.
Maintain a positive attitude and a helpful approach to customers and clients.
Process patient assistance applications according to business rules of the program.
Requirements
Proficiency in customer service and call center customer service
Experience with data entry tasks and handling email correspondence
Proficiency in Microsoft Excel and Microsoft Word
Capability to organize files systematically and efficiently
Typing skills with an emphasis on speed and accuracy
Familiarity with customer service software
Ability to resolve customer service issues promptly and professionally
Demonstrated ability to work in a team environment as well as independently
Strong verbal and written communication skills
Attention to detail and problem-solving abilities
Ability to handle multiple tasks and prioritize effectively
High school diploma or equivalent educational qualification.