About the Role
RemoteData Entry LTC Technician
Location: US-IL-Downers Grove
# of Openings
1
External Job Type
Full-Time
Category
Pharmacy
City
Downers Grove
State
IL
Postal Code
60515
Overview
SymbriaRx Services is seeking a team oriented, experiencedData Entry Technicianwho shares our commitment to ensuring the health and wellness of seniors. As one of the few100% employee-ownedcompanies inhealthcare, our business practices are guided strictly by the values to which our employee owners are committed to. For more than 20 years,Symbriahas been providing an outstanding work environment for talented employees to deliver patient-centered care to the geriatric population in senior-living and post-acute settings.
Position Summary
The primary purpose of this position is computer data entry of prescription orders and medical records.
Work Schedule:
- 1P-9:30P mon-fri, 1 day during the week off, 3P-11:30P every other weekend
***FWLTC Experience required, Docutrack preferred***
Responsibilities
- Contact physicians office as needed for refill authorization.
- Contact client for verification of orders as needed.
- Process all new and refill prescriptions.
- Open orders as needed, verify eligibility, proof and input prescriptions while maintaining productivity and quality standards.
- Document correspondence and follow up in the system.
- Prepare audit sheets and provide feedback to manager.
- Forward incomplete or rejected scripts to appropriate department for resolution and track status in the system.
- Initiate and document correspondence and follow up in system.
- May assist with research of lost or missing orders per internal department requests.
- May provide backup support to other pharmacy groups based on business needs or production levels.
- Answer incoming calls promptly and provide high standard of customer service to the client.
Qualifications
- High School diploma or generaleducationdegree(GED).
- Pharmacy Technician License and/or Certification (CPhT) as per State requirements.
- General computer knowledge including Microsoft Office: Word, Excel and Outlook.
- Excellent customer service, interpersonal, verbal and written communication skills.
- Work collaboratively with other team members and manager to ensure that best practices are shared.
- Must be able to work weekends, holidays and alternate shifts for PTO/staffing coverages as 24/7/365 operational needs dictate.
Qualifications Preferred
- Pharmacy data entry experience; minimum one year.
- Strong knowledge of Brand/Generic drugs and medical terminology.