Support large national account clients by providing empathetic, high-quality customer service in the Group Benefit Solutions division.
About New York Life – Group Benefit Solutions
Group Benefit Solutions delivers comprehensive insurance and absence management solutions for mid-sized and large companies. Our products—covering absence, accident, disability, voluntary benefits, and life insurance—help create healthier, more secure workforces. Backed by New York Life’s long-standing reputation for trust and reliability, we focus on delivering peace of mind when it matters most.
Schedule
- Fully remote role
- Full-time position in the Group Benefit Solutions division
- Regular collaboration with beneficiaries, clients, vendors, and internal teams
What You’ll Do
- Serve as the primary point of contact for large national account clients
- Respond to questions regarding retiree and active dependent life insurance
- Communicate with beneficiaries and vendors to gather necessary documentation
- Verify eligibility, confirm premium payments, and submit life insurance claims for processing
- Document all communications and actions in the designated database
- Prepare customized benefits materials and respond to inquiries with empathy
- Balance inbound/outbound calls while completing administrative tasks
- Consistently meet quality performance standards and complete all required training
What You Need
- HS Diploma or GED required; some college preferred
- Proficiency in MS Office (Word, Outlook, PowerPoint, Teams, Excel, SharePoint)
- 2+ years of prior customer service experience (insurance experience preferred)
- Background in contact center or life claims process is a plus
- Ability to convey empathy in sensitive situations
- Strong communication, organizational, and time management skills
- Knowledge of insurance coverage, legal liability, and medical terminology a plus
Benefits
- Salary range: $45,000–$55,000 annually
- Eligible for discretionary bonus
- Overtime eligible (non-exempt)
- Comprehensive benefits package including health, retirement savings with company match, paid leave, adoption assistance, and student loan repayment programs
- Tuition reimbursement for job-related courses
- Summer flex time and hybrid work environment options
- Commitment to diversity, equity, and inclusion
Join a company recognized by Fortune as one of the World’s Most Admired Companies, where you’ll provide critical support that helps protect families and secure financial futures.
Happy Hunting,
~Two Chicks…