Job Description
Deployment Manager
NYC OR REMOTE /
CUSTOMER – DEPLOYMENT /
FULL-TIME
/ REMOTE
Olo’s Deployment Team works with customers from kickoff to launch and manages the relationship throughout the project. We are looking for a Deployment Manager to join our team who is experienced in project management, has a focus on providing great hospitality, and appreciates the art of collaboration.
Reporting to the Deployment Lead, you will kick-start key relationships with our restaurant brands while navigating multiple teams with expertise. Our Deployment team sits at the forefront of innovating our implementation process, and you will have the opportunity to join Olo at a pivotal point in our growth period post-IPO.
You can work remotely from anywhere in the U.S. or at Olo’s headquarters in NYC.
What You’ll Do
- Organize the efficient and successful launch of customers by managing multiple deployments at different stages
- Develop relationships across teams internally to guarantee a positive experience for customers
- Ensure customers receive optimum levels of service and maintain high levels of customer satisfaction by working collaboratively with internal Olo teams and external contacts
- Think creatively to resolve customer issues and prevent delays
- Identify areas for process improvement or gaps in existing documentation and document/share insights with the team
- Provide consultation based on customer needs and advise on best practices to ensure the customer is achieving full value
- Communicate requested product enhancements (customer roadmap requests) internally using Salesforce and manage customer expectations on the deliverable of these requests
- Work together with the Customer Success Management Team to guarantee a seamless transition following customer launch
What We’ll Expect From You
- 2+ years experience managing customer relationships or relevant project management work
- Experience creating an excellent customer experience and an interest in advocating for customers
- Excellent project management skills, including experience working with other departments and external partners, and executing against deadlines
- Outstanding ability to solve problems using available resources, and thoughtfully explain problems and resolutions
- Preferred experience with Asana, Jira, Salesforce, and Zendesk
- Legally able to work in the United States