Job Description
Digital Service Agents- CHAT/ SMS/ EMAIL
Location: Remote, Poland
Category: Customer Service
Requisition ID: 10483
English Speaking Remote Customer Support
Start 2023 with a Bang! New Year! New Career!
Wayfair are looking for passionate and ambitious Digital Service Agents to help drive and accelerate our exciting expansion plans in Poland. As a top performing online retailer worldwide, we offer career growth, global interaction, and strong personal development to help you carve the career you desire.
If you love technology, enjoy supporting customers and thrive in the challenge of resolving mild to complex problems; we may be the next adventure for you?
What We Offer:
- Fully remote working contract + IT equipment
- Competitive salary + monthly bonus scheme + monthly home office contribution
- Comprehensive Training: Including 3 week onboarding + Personal development plans + access to our Interactive learning platform
- Golden Package Private Healthcare + Multisport Card + Pension
- Learning and Development – get over 50% (up to 23000 PLN / year) of your learning costs reimbursed
What Will I Do:
- Support our UK customers with post-order issues (returns, replacements, refunds, delivery status, back ordered items, and any issues with fulfillment) through Chat, SMS & Email support.
- Deliver exceptional customer satisfaction through strong empathy and customer focus.
- Comfortably navigate through multiple software applications to quickly and effectively resolve customer queries.
- Help to raise our customer service offering through team innovation projects across Poland & EU.
- Identify areas of improvement and convey trends in customer calls to leadership
If you are:
- Fluent in the English language (both verbally and written),
- Experienced in providing a strong customer service experience via Live Chat, SMS, Email or Phone (any call centre/ contact centre experience would be advantageous but not essential),
- Able to remain calm, show resilience and demonstrate excellent listening skills to effectively resolve queries,
- Confident with IT packages and working off multiple platforms/ systems and hold a steady and strong internet home speed (minimum 25 Mbps (download) and 5 Mbps); then we can’t wait to hear from you.
Reach out to one of our Recruiters today to meet for a chat!
What To Expect:
- Onboarding Training schedule week 1-3 – fixed hours Monday to Friday 09:30 to 18:00
- Working Hours from week 4 – A planned, 13 week rotating schedule (40 hours per week, 8 hours per day), inclusive of Monday to Sunday, and during our business operating hours of 08:00 to 23.00
Disclaimer: Please note that Wayfair uses multiple job titles and locations to increase the optimisation of posts and should your application be successful the job title may differ to that observed.
About Wayfair Inc.
Wayfair is one of the world’s largest online destinations for the home. Whether you work in our global headquarters in Boston or Berlin, or in our warehouses or offices throughout the world, we’re reinventing the way people shop for their homes. Through our commitment to industry-leading technology and creative problem-solving, we are confident that Wayfair will be home to the most rewarding work of your career. If you’re looking for rapid growth, constant learning, and dynamic challenges, then you’ll find that amazing career opportunities are knocking.
No matter who you are, Wayfair is a place you can call home. We’re a community of innovators, risk-takers, and trailblazers who celebrate our differences, and know that our unique perspectives make us stronger, smarter, and well-positioned for success. We value and rely on the collective voices of our employees, customers, community, and suppliers to help guide us as we build a better Wayfair and world for all. Every voice, every perspective matters. That’s why we’re proud to be an equal opportunity employer. We do not discriminate on the basis of race, color, ethnicity, ancestry, religion, sex, national origin, sexual orientation, age, citizenship status, marital status, disability, gender identity, gender expression, veteran status, or genetic information.