Are you passionate about digital banking and customer service excellence? Join Nymbus as a Digital Support Specialist, where you’ll help clients onboard smoothly, resolve issues quickly, and ensure a seamless one-touch experience in our 24/7/365 contact center environment.
About Nymbus
Nymbus is transforming the financial services industry by providing cutting-edge digital banking solutions. As a remote-first company, we deliver innovative platforms that empower banks and credit unions to thrive in the digital age. Our team is dedicated to solving complex challenges, building meaningful client relationships, and shaping the future of banking.
Schedule
- Full-time, remote (U.S. based)
- Flexibility required for 24/7/365 contact center support
- Occasional travel may be required
What You’ll Do
- Answer inbound calls, secure messages, and digital communications from bank clients
- Support digital bank customers with onboarding, account maintenance, and problem resolution
- Troubleshoot and resolve client issues using multiple systems and tools
- Monitor and approve digital bank applications based on structured onboarding procedures
- Participate in testing, data validation, and verification of new code and system enhancements
- Document interactions accurately and ensure compliance with policies and regulations
- Engage in continuous learning, training, and professional development
- Collaborate with teammates in feedback and coaching sessions to improve performance
What You Need
- Associate’s degree or equivalent experience in a related field
- 2+ years of experience in the financial industry
- Call center experience OR prior customer service role in a bank/credit union (e.g., Teller)
- Strong computer literacy with diagnostic and troubleshooting skills
- Excellent verbal and written communication abilities
- Detail-oriented with strong analytical and problem-solving skills
- Ability to manage priorities, meet deadlines, and work flexible hours
- Bilingual (English/Spanish) is a plus
Benefits
- $23.00/hour base pay, with premium pay for bilingual candidates
- Annual cash bonus + equity options
- 100% remote work
- Comprehensive 401(k) with company match
- Medical, dental, and vision insurance (Nymbus covers 100% of healthcare and basic dental premiums)
- Paid time off and robust wellness support
Bring your expertise, energy, and passion for customer experience to Nymbus and help redefine the future of digital banking.
Happy Hunting,
~Two Chicks…