Job Description
Director, Client Partnership
at HugeInc
North America (Canada)
Location: This position is remote within Canada
Director, Client Partnership
About Client Partnership.
Client Partnership is accountable for all aspects of the client relationship. This encompasses the health of the relationship, financials, quality of the work product and team motivation.
It’s an equal mix of being a client’s strategic partner, Huge’s business operator, and an internal team champion. Their mission is to drive client success through great, user-centric work.
Job description.
Huge is looking for a Director, Client Partnership to join the Client Partnership team. In this role, you will collaborate with Huge teams to run multimillion dollar engagements, while keeping up-to-date on daily project activities. Director, Client Partnership at Huge are the representatives of our cross-disciplinary teams — they are the keystones of successful internal collaboration and client satisfaction. As an Director, Client Partnership you will work to identify a client’s business needs and will partner with both the client and various Huge teams to fully understand, define and build effective and innovative solutions that generate measurable results for our clients success.
The Client Partnership team at Huge takes on the perspectives of both our clients and our internal teams, and knows exactly how to express their aspirations, concerns and requirements to the other side. Team members are prepared to be as much leaders as they are communicators and mentors.
What we’d like to see:
- You have experience in a client services capacity, preferably CRM (Customer Relationship Management)
- Client services experience on projects involving (product – e.g. web, mobile, video, brand and strategic consulting projects).
- You are comfortable interacting with clients of all levels and industry backgrounds, from the C-suite to administrative support staff, and know intuitively how to best facilitate the relationship between Huge and our clients in any given situation.
- You have a strong understanding of agile product design and development as well as a keen grasp of integrated marketing, including campaign components and success metrics.
- You manage and set client expectations, combining client needs with Huge’s ability to figure out the best way to produce winning work.
- You have a proven track record in account management, account growth, leadership of cross-functional teams,new business development, and responding to RFPs and pitching.
- You are a strategic thinker, with the drive to be a trusted partner and advisor to the client across various aspects of the business, from product strategy to marketing campaigns.
- You have a strong appreciation for design and user experience.
About Huge.
Huge is a creative growth accelerator made up of creatives, designers, technologists, strategists, and data scientists. We embrace a flexible working model, which allows our team members to work remotely or in one of our physical locations, based on whatever they think is best at the time. We work with ambitious, world class clients who are as committed to shaping culture and defining the future as we are. We currently have more than 1,200 employees working globally across North America, Latin America, Europe, and Asia.Huge is committed to creating an inclusive employee experience for all. Regardless of race, gender, religion, sexual orientation, age, disability, or if you’re parenting the next generation of innovators, we firmly believe that our work is at its best when everyone feels free to be their most authentic self.
Huge is an equal opportunity employer (EOE). We strongly support diversity in the workforce. We are committed to an inclusive, barrier-free recruitment and selection process and work environment. If you are contacted for a job opportunity, please advise us of any accommodation needed to ensure you have access to a fair and equitable process. Any information received relating to accommodation will be addressed confidentially.