Job Description
Disability Case Manager
locations
CAN, Ontario – Full Time Remote
CAN, New Brunswick – Full Time Remote
CAN, Manitoba – Full Time Remote
CAN, Saskatchewan – Full Time Remote
CAN, Quebec – Full Time Remote
CAN, British Columbia – Full Time Remote
Alberta, Full Time Remote
CAN, Prince Edward Island – Full Time Remote
CAN, Newfoundland – Full Time Remote
Canada, Full Time Remote
time type
Full time
job requisition id
JR23101118
We are a leading financial services provider committed to making decisions easier and lives better for our customers and colleagues around the world. From our environmental initiatives to our community investments, we lead with values throughout our business. To help us stand out, we help you step up, because when colleagues are healthy, respected and meaningfully challenged, we all thrive. Discover how you can grow your career, make impact and drive real change with our Winning Team today.
Working Arrangement
At Home
Job Description
We’re looking for ambitious people who share our values and want to make every day better for plan members across Canada. If the following Manulife values speak to you, we’d love to hear from you!
- You obsess about customers, listen, engage and act for their benefit
- You think big, with curiosity to discover ways to enable business outcomes
- You thrive on a team
- You take ownership and build solutions, focusing on what matters
- You do what is right, work with integrity and speak up
- You share your humanity, helping us build a diverse and inclusive work environment for everyone
Working Arrangement
Remote
The opportunity
Manulife’s Wellness, Disability and Life Team is looking for Disability Case Manager to join our disability team.
As a Case Manager, you will be required to support our plan members across Canada through illness, recovery and return to work by providing them with disability benefits and proactive case management focused on return to work. The role involves applying critical judgment when determining whether to issue disability payments, strong analytical skills when reading contractual wording and medical information, prioritizing and actioning tasks daily and a considerable amount of telephonic communication.
Responsibilities
- Proactively manage a dedicated caseload in compliance with specific service level agreements and targeted turnaround times.
- Actioning daily administrative tasks that would include responding to emails and telephone calls within 24 hours, actioning tasks associated with caseload and sending out correspondence.
- Assessing claims based on contractual, medical, and vocational barriers.
- Developing strong relationships through frequent collaboration with plan sponsors, plan members, treatment providers and internal partners (i.e., disability specialists, rehabilitation specialist and medical consultants) to drive cases to successful return to work or job ready resolution.
- Writing letters to communicate pertinent benefit related information based on analytical reasoning.
- Demonstrating resiliency, empathy and compassion when listening and communicating with plan members that may involve delivering difficult claims related decisions.
Qualifications
- Bachelor’s degree in a healthcare program or equivalent degree required
- Excellent communication skills in both French and English, will be an asset
- The ability to make difficult decisions within tight time constraints
- Disability management and/or Group Benefit knowledge, an asset
- Background in a health-related field, would be an asset
- At ease with both incoming and outgoing calls
- Strong organization and prioritization skills required to manage different type of tasks