Step up when it matters most. Join a nationwide response team helping people impacted by catastrophic weather—support callers with calm, clarity, and care from your home office.
About Senture
Senture delivers premium customer care for federal, state, and commercial partners. We combine compassionate service with strict protocols to support communities during high-stakes events.
Schedule
- Temporary, full-time (remote within the U.S.)
- 12 weeks paid, mandatory training may apply on certain programs (100% attendance required)
- Contact center coverage includes weekdays and weekends; schedule adherence required
What You’ll Do
- Answer high-volume inbound calls with empathy; place outbound calls for information gathering
- Document each interaction accurately in the system and update customer records
- Provide clear guidance while following program protocols and knowledge articles
- Escalate urgent or complex cases appropriately and complete follow-ups as needed
- Use performance data to improve call quality, efficiency, and resolution rates
What You Need
- High school diploma or GED
- Prior call center or customer service experience preferred
- Excellent verbal/written communication and active listening skills
- Confident navigating multiple web-based systems, tabs, and search tools
- Ability to pass background check, drug screen, pre-employment testing, and internet speed test
- Ability to obtain and maintain required clearance level
- Dedicated, quiet workspace at home
- Hard-wired high-speed internet (fiber/DSL/cable); program minimums apply; no hotspots, satellite, or Wi-Fi-only connections
Benefits
- Remote, work-from-home role with mission-driven impact
- Structured protocols, coaching, and performance feedback
- Opportunity to support disaster relief efforts when communities need it most
Hiring now for a limited-duration assignment—be the steady voice that helps people recover faster.
Your empathy and efficiency can change someone’s hardest day.
Happy Hunting,
~Two Chicks…