Job Description
Title: Distressed Passenger Agent – Hotel and Travel Consultant
Location: Schaumburg, Illinois; Atlanta, GA, United States – Virtual
What We Need
FLEETCOR is currently looking to hire a/an Distressed Passenger Agent within our Lodging division. This position falls under our TA Connections line of business and is located in remote/home office. In this role, you are responsible for day to day operations and logistics for the Corporate Travel Team. Part of the Distressed Passenger team to ensure support and efficiency in order to achieve high customer satisfaction, quality standards, productivity, and service levels. You will report directly to Jennifer Mortensen and regularly collaborate with DP team(s)/department(s).
How We Work a
As a/an Distressed Passenger Agent you will be expected to work in a virtual environment. FLEETCOR will set you up for success by providing:
- Assigned workspace in home office set up
- Company-issued equipment (+ remote access)
- Remote training
- Monthly home internet stipend
Role Responsibilities
The responsibilities of the role will include:
- Booking and Assisting our customers staff when they travel (hotels and transport) and organize meetings
- Provide helpful information, answering questions, and responding to requests
- Support clients / customers in day of operation
- Ensure that customers are satisfied with products, services, and features
Qualifications & Skills
- Customer Service experience
- Hotel or airline work experience / background (preferred but not essential)
- Proficient in Microsoft office tools (ie: excel, powerpoint, word)
- Proficient in Computer Use (navigating various websites, and use of email and basic software systems)
- Superior interpersonal skills for communication (internal and external)
- Ability to make decisions independently
- Ability to multi task
- Ability to work in a multicultural team
- Availability to jump in to assist operations in extraordinary circumstances if and when they arise
- Strong communication skills
- Accountability to the business
Benefits & Perks
- Automatic enrollment into our 401k plan (subject to eligibility requirements)
- Virtual fitness classes offered company-wide
- Robust PTO offerings including: major holidays, vacation, sick, personal, & volunteer time
- Employee discounts with major providers (i.e. wireless, gym, car rental, etc.)
- Philanthropic support with both local and national organizations
- Fun culture with company-wide contests and prizes