Job Description
Title: Doc Drawer Specialist (Contract)
Location: Remote
Kiavi, formerly known as LendingHome, is one of the largest lenders to real estate investors in the United States. With Kiavi’s technology platform and innovative financing solutions, real estate investors are empowered to make informed decisions, close deals faster, and realize the full potential of their real estate investment strategies.
Founded in 2013, Kiavi is committed to helping customers revitalize approximately $25 trillion worth of aged U.S. housing stock and provide move-in ready homes and rental housing for millions of Americans across the country. We have funded almost $13 billion dollars worth of loans across about 52,000+ projects, becoming one of the nation’s largest bridge loan lenders.
Combining our technology and industry expertise, Kiavi has grown to a team of over 400 and has won many awards over the years including Forbes Fintech 50, Finovate Awards: Best Digital Mortgage Platform, Fast Company’s Most Innovative Companies, and many more.
- Loans Funded: $12.3+ billion in loans funded
- Homes financed: 52,000+ projects funded for our customers across the country. 95% of projects have successful exits
- Geography: 31 states + D.C. where we lend to real estate investors so they can revitalize neighborhoods
- Employees: Over 400 employees
This position is a contract position and can be based remotely in any of our approved hiring regions. Our hybrid distributed workforce philosophy allows us to find the best talent in the country and build diverse teams, while allowing our colleagues to work from the location that works best for them.
We are not approved to hire in the following regions: Alabama, Alaska, Arkansas, California, Connecticut, Delaware, Idaho, Indiana, Iowa, Louisiana, Massachusetts, Mississippi, Montana, New Hampshire, New Mexico, North Dakota, Oklahoma, South Dakota, Vermont, Wyoming- As well as: NYC Metro Area, Seattle Metro, Washington DC Metro, Baltimore Metro, Chicago Metro, Houston Metro, Denver Metro, Portland Metro.
Responsibilities:
- Meet and exceed your daily and monthly quotas, while upholding our high standards for quality. You’ll do this through your strong focus on service, relationship building, and customer empathy
- Provide excellent customer service (internally and externally) and ensure customer relationship is maintained at the highest possible level
- Bring your wits, strategies and ideas by helping us make our closing process as efficient and pleasant as possible
- Speak up and suggest improvements wherever you see an opportunity
- Work with the loan origination team, closing agents, brokers and borrowers to ensure a quick, accurate and pleasant closing experience
- Ensure timely and accurate processing of loans once the loans enters your queue, including but not limited to:
- coordinate loan signing with closing agents
- audit loan files
- review preliminary title reports / title commitments
- review hazard insurance
- prepare closing documents
- Adhere to and comply with all applicable federal and state laws and company policies
- Perform other duties and responsibilities as required or as assigned by the supervisor
Qualifications:
- Prefer an Associate’s or Bachelor’s degree, or 3-5 years experience in document drawing and/or funding; escrow officer or insurance agent experience a plus
- You have a track record as a self-starter, with excellent time management skills, and a strong desire to learn
- Knowledge to define problems, collect data, establish facts and draw valid conclusions
- Excellent written and oral communication skills
- Ability to work in a dynamic environment of rapid change in procedures and prioritization
- Excellent technology skills, including: Microsoft Word & Excel, Google Docs & Sheets, Adobe Acrobat
- If you have experience in the residential mortgage space or business purpose mortgage space (post closing or loan operations), that’s excellent. If not, we have a training program designed to build skills you’ll use throughout your career and life