Job Description
E COMMERCE CUSTOMER SUPPORT REPRESENTATIVE (REMOTE)
LOCATION
Remote, Prefer CST
POSITION TYPE
Online Customer Service & Support Representative (Remote)
DESCRIPTION
We are looking for an EXPERIENCED customer service representative to join our team. If you love helping people than this is the job for you! This is mostly email customer service versus telephone. You must have great email communication skills and be proficient with typing.
RESPONSIBILITIES
- MUST have prior customer service experience relating to eCommerce and technical issues.
- Customer Support via email, telephone & chat.
- At least 65 WPM.
- Order status, credit call billing and recurring payments
- Logins, order tracking & site navigation inquiries
- Trouble shooting Steaming audio, video and Podcasting
- Login, password and other account access issues
- Order management, processing and light inventory management.
- Various misc. duties including compiling reports & one off projects.
PREFERRED QUALIFICATIONS
- Microsoft Outlook
- Audio and video editing
- Basic Image editing & manipulations
- Basic HTML tags
COMPENSATION
This is a full-time remote salaried position, with a solid potential for career growth in a stable company.
We provide excellent 401k Benefits with full matching, medical, dental, & vision benefits, a casual work environment, and much more.