Electronic Banking Customer Service Officer-(Remote Eligible in MO,KS,CA,NV,AZ,NM)
Job Description
Work Schedule:
Mon-Fri Rotating shifts to cover 8:00 am – 7:00 pm CT ; Includes 2 Saturdays per Quarter
Hybrid or work from home options available
Candidate must reside in: MO, KS, NM, AZ, NV, CA
Summary:
Receive and resolve inbound customer calls, emails, and online banking messages regarding all electronic banking needs, including Treasury Management product support. Provides operational support to lobby and bank staff with online banking functions and resolving client requests.
Essential Duties and Responsibilities:
Respond to heavy call volumes, addressing all customer needs or issues
Respond to email and online banking message inquiries
Assist clients with any and all online banking needs including Treasury Management product support
Assist clients with processing ACH transactions, Wires, P2P payments, Bill Payment, Positive Pay, Remote Deposits, Debit Card Inquiries, and Transaction Disputes
Respond to and address various system technical issues
Other duties as assigned
Qualifications:
Bilingual Preferred (Spanish)
Strong commitment to customer service
Excellent verbal, written and telephone communication skills
Ability to communicate and cooperate in a team environment to produce needed outcomes and meet goals
Detail-oriented
Demonstrate flexibility, versatility, commitment and good judgement
Ability to meet multiple deadlines in a fast-paced environment
Initiative to solve client issues, utilizing vendors and manuals
Able to perform job duties while in a virtual environment
Supervisory Responsibilities:
None
Education and/or Experience:
3 – 5 years’ experience in the financial services industry or a combination of relevant experience
Previous banking experience preferred
High school diploma or general education degree
Computer and Software Skills:
Skilled in operation of a personal computer and mobile devices
Microsoft Office
Google Mail
Google Suite
Proficiency in navigating multiple banking systems
Certificates, Licenses and Registrations:
None