Job Description
Title: Employee Benefits Customer Service Call Center
Location: Charlotte, North Carolina, United States
Description
At Equitable, our power is in our people.
We’re individuals from different cultures and backgrounds. Those differences make us stronger as a team and a force for good in our communities. Here, you’ll work with dynamic individuals, build your skills, and unleash new ways of working and thinking. Are you ready to join an organization that will help unlock your potential?
- Customer inquiries related to product, coverage and administration guidelines
- Group eligibility administration – additions, changes, terminations
- Employer billing inquiries related to invoice administration, reconciliation and website support
- Document client interactions in Salesforce.com
- Ad hoc technology support and training for Brokers, Employers and Employees related to Equitable’s EB360 website and enrollment platform.
This position can be Remote or Hybrid, office location is in Charlotte, North Carolina
Qualifications
- Bachelors degree preferred
- 2+ years of group insurance experience with familiarity of Life/AD&D, Dental, Vision, Short and Long Term Disability.
- Listening and presentation skills.
- Verbal and written communication skills.
- Incumbent will have ability to operate in a challenging and fast-paced team environment, adjusting quickly to change.
- Incumbent will possess a high level of reliability, responsibility, and organization.
- Foreign language speaking (e.g., Spanish) incumbent a plus.
Skills
Communicating Complex Concepts: Knowledge of effective presentation tools and techniques to ensure clear understanding; ability to use summarization and simplification techniques to explain complex technical concepts in simple, clear language appropriate to the audience.
Knowledge of Product Line: Knowledge of methodologies, tools and techniques for specific products; ability to develop product line processes and strategies.
Listening: Knowledge of effective listening issues and techniques; ability to gather, clarify, and apply information transmitted verbally, while exhibiting a genuine interest toward the speaker.
Managing Multiple Priorities: Knowledge of effective self-management practices; ability to manage multiple concurrent objectives, projects, groups, or activities, making effective judgments as to prioritizing and time allocation.
Problem Solving: Knowledge of approaches, tools, techniques for recognizing, anticipating, and resolving organizational, operational or process problems; ability to apply knowledge of problem solving appropriately to diverse situations.
Telephone-Based Customer Servicing: Knowledge of customer service delivered via telephone; ability to deal with handling customer inquiries and responses received by telephone.
Diversity, Equity and Inclusion: Demonstrates a commitment to Diversity, Equity and Inclusion by treating everyone with respect and dignity, ensuring all voices are heard and advocating for change.
The base salary range for this position is $31,000-$50,000. Actual base salaries vary based on skills, experience, and geographical location. In addition to base pay, Equitable provides compensation to reward performance with base salary increases, spot bonuses, and short-term incentive compensation opportunities. Eligibility for these programs depends on level and functional area of responsibility.