Job Description
End User Technical Support – REMOTE
Job Locations US
ID 2023-2556
Category Customer Service/Support
Type Full-Time
Overview
The End User Technical Support will report to the Manager of Customer Advocacy and will be responsible for fielding inbound calls from customers in need of support. This role will focus on Control4 technical skills to triage and solve issues remotely. The successful individual will provide best-in-class customer support to internal and external customers, and will demonstrate curiosity, accountability, attention to detail and creative problem solving.
Responsibilities
- Engage with customers via phone, email, or other communication channels
- Promptly contact the customer to ensure full attention is being given
- Diagnose issue with customer and make all attempts to resolve the issue
- Ensure internal customers and appropriate business lines are involved as necessary
Qualifications
Required Qualifications
- High school diploma or equivalent
- Previous experience in customer support
- A/V industry experience
- Proven ability in customer resolution and complex problem solving
- Flexibility in scheduling
Preferred Qualifications
- Networking certifications
- Experience with software such Salesforce